Support

For PaiPaiTie on macOS and Windows

If you run into OCR issues, camera permission problems, cloud enhancement failures, restore purchase errors, or missing quota grants, please contact support using the details below.

1. Contact

Support email: hankexu@outlook.com
We usually respond within 3 business days.

2. What to Include

Device model, macOS or Windows version, and app version.
Time of the issue, reproduction steps, and exact error messages.
Photos or screenshots showing the app state or system prompt.
If related to a purchase, include the product name, purchase time, and store order screenshot.

3. Common Issues

Camera access is unavailable

Check your system privacy settings and confirm the app has camera permission.

Restore purchase did not work

Make sure you are signed in with the same Apple ID or Microsoft Store account used for the original purchase, then try Restore Purchase again in the app.

Cloud enhancement or quota is not updated

Check your network connection and send us your account state, product name, and screenshots so we can verify the transaction and entitlement records.

4. Account and Privacy Requests

For account closure, deletion requests, privacy questions, or purchase restoration help, please contact the support email above. See our Privacy Policy.